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Q: |
Does
FMC employ its own work force, or do you use subcontract
(franchise) employees? |
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A: |
At
FMC, all of our Janitorial & Landscape Employees are truly
our Employees and are on our payroll. |
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Q: |
How
are FMC's people identified when in our building or on our
job-sites? |
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A: |
Each
of FMC's Employees are uniformed, with our logo, which clearly
identifies them. This also adds a more professional
appearance to your service-staff. |
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Q: |
What
if I have special Janitorial or Landscaping needs that I am
having trouble getting done with my current vendor? |
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A: |
Then
you definitely need to call us! Utilizing our 'Problem
Solving Approach' (PSA), FMC has been able to offer many
solutions by customizing a maintenance plan to address our
clients' specific needs.
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Q: |
Do
you charge to come to our site to do a Janitorial or Landscape
estimate? |
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A: |
No,
we do not charge. We schedule a time that is
convenient for you, evaluate your grounds or facility, listen to
your needs, and tailor a program to meet these. You will
always be dealt with professionally and in a courteous manner.
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Q: |
If
I leave a message for someone at FMC during business hours, will
I receive a return call in a timely manner? |
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A: |
Yes!
Each of our Managers knows the importance of you, the
Customer. Our goal is to respond immediately or within a
few hours if on an appointment. If you happen to reach our
overflow line, please be assured it is checked regularly
throughout the business day.
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Q: |
How many
hours per day does FMC operate? |
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A: |
Our
Janitorial Division operates 24 hours each day. |
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Q: |
How
can we
contact FMC in the field? |
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A: |
Each
of FMC's Site Foremen & Area Supervisors are equipped with pagers. Our
Supervisors & Managers each
carry a Nextel cell-phone. |
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